Disclaimer Regarding Not-for-Credit Offerings:
Online Professional and Career Development Courses and Seminars facilitated by Benedict College and Aperion Global Institute are non-credit learning experiences. These courses are ineligible to be applied to any Benedict degree program and are not designed for transfer to other educational institutions.
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Popular Courses
Critical Elements of Customer Service
This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. 4 Weeks Approx. 8 Hours to Complete Suggested: 2 Hours per Week English No Video TranscriptRead more
English as a Second Language: A Workplace Communications Primer
This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills.Read more
CRM: An Introduction to Customer Relationship Management
This course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking.Read more
Managing Across Cultures
During this course you will learn about cultures and how to integrate them into the workforce through effective communication and team building. In addition, you are going to be shown ways managing over a cross-cultural spectrum and building a multicultural organization by dipping into the global talent pool.Read more
Giving Effective Feedback
In this course, you will learn about the essential elements of feedback, important communication techniques, and a framework for informal and formal feedback. Youll also learn some tips for receiving feedback.Read more
Workplace Violence: How to Manage Anger and Violence in the Workplace
In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe.Read more
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Our online courses are built in partnership with real-world professional instructors and are relevant to industry needs. Upon completing an Online course, you'll receive a verified completion certificate recognized by industry leaders.
